Refund and Returns Policy

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Effective Date: October 13, 2026

At Gym Pro Supply, customer satisfaction is paramount. If you are not completely satisfied with your purchase, we accept returns under the following terms:

1. Return Window

You have 30 calendar days from the date your order is delivered to request a return.

2. Eligibility Requirements for Returns

To be eligible for a return, your item must meet the following criteria:

  • Item must be unused, uninstalled, in its original condition, and free from signs of wear or assembly.

  • Item must be in its original packaging, including all manuals, hardware, and included accessories.

  • Proof of purchase (order number or receipt) is required.

3. Non-Returnable & Excluded Items

The following items are non-returnable:

  • Customized or made-to-order gym equipment.

  • Clearance or marked “Final Sale” items.

  • Items damaged due to customer misuse, improper assembly, or neglect.

4. Return Shipping Costs & Restocking Fees

  • Change of Mind / Customer Discretion: If you are returning an item due to change of mind, buyer’s remorse, or ordering the wrong size/model, you are responsible for paying the return shipping costs.

  • Defective, Damaged, or Incorrect Items: If you receive a defective, damaged, or incorrect item, Gym Pro Supply will cover 100% of the return shipping costs and provide a prepaid return label.

5. Step-by-Step Return Process

  1. Initiate Request: Do not send equipment back without authorization. Contact customer service at support@gymprosupply.com with your order number, photos of the item/packaging, and reason for return.

  2. Receive Authorization & Return Label: Upon approval, we will send you a Return Merchandise Authorization (RMA) along with shipping instructions and the designated return address.

  3. Ship the Item: Securely repackage the item and send it via a trackable shipping carrier.

6. Refund Process & Timelines

  • Inspection: Once received, our team will inspect the returned item within 3–5 business days.

  • Processing: If approved, your refund will be processed back to your original payment method within 5–7 business days.

  • Original Shipping Costs: Original shipping charges (if applicable) are non-refundable unless the return is due to our error.

7. Contact Information

  • Email: support@gymprosupply.com

  • Phone: +1 (512) 458-0312

  • Return Address: 3820 Mountain Rd Pl NE, Albuquerque, NM 87110, USA